Legal updates
Every change we have published to our terms, policies and agreements — newest first.
Published August 31, 2026 · This change took effect on August 31, 2026
- Privacy Policy — version 3.2 → 3.3
We updated our Privacy Policy (version 3.3, effective August 31, 2026). Here is what changed, in plain words. **1. Paid receipts to customers can now include one optional invitation.** When a customer pays an invoice through the platform, the paid receipt they get may include one short, optional line. If their email address is not connected to a TheGuys account, the receipt may invite them to create one. If it is, the receipt may instead offer to connect — for example, adding the business that invoiced them to their crew, through the same invitation flow the platform already uses. Nothing happens unless the customer chooses it, and we never send follow-up or reminder emails about it. **2. We check one thing to pick that line.** When a paid receipt is being prepared, we now check whether the email address the invoice was sent to already belongs to an account. The result is used only to choose which line the receipt shows. It is never shared with the business that sent the invoice, never used for advertising, and never used to build a profile of the customer. **3. The customer section of the policy says all of this plainly.** Section 23 was updated, including a new Section 23.9 that spells out how the invitation works and that ignoring it changes nothing about the invoice or the payment. Nothing else changed. Nothing changes about your account, your data, or your money. Continuing to use TheGuys after the effective date means the updated policy applies to you. You can read the full policy any time on the Legal page at theguys.app.
Published August 23, 2026 · This change took effect on August 29, 2026
- Privacy Policy — version 3.1 → 3.2
We have updated our Privacy Policy. What changed: the Policy now says out loud that a customer's PHONE NUMBER is one of the details a Dispatcher can save about their customer, alongside the name, email address and billing address it already listed. Sections 4 and 23.2 name it. Why: you can now type your customer's phone number and billing address on the job itself, instead of only on the invoice. The Policy has to list every kind of information we hold, so it now lists the phone number too. What it does NOT change: nothing about how we use it. A customer's phone number is there for YOU. TheGuys App does not call your customers, does not text them, and does not auto-dial them — Section 23.2 now says that in as many words. Nothing about your own information changed, no fees changed, and nothing about how disputes are handled changed. You do not need to do anything. Carrying on using TheGuys App after the effective date is your agreement to the updated Policy. You can read the whole thing at any time at https://www.theguys.app/legal/privacy-policy.
Published August 18, 2026 · This change took effect on August 25, 2026
- Terms of Service — version 3.4 → 3.5
- SMS Consent & Messaging Policy — version 3.1 → 3.2
We are updating our Terms of Service and our SMS Consent & Messaging Policy. The changes take effect on August 25, 2026. Nothing you have to do — here is what changed, in plain words. 1) We now promise, in the Terms themselves, how you find out about a change. Before, the Terms only said we would post an update and email you "where reasonable." Now they say we will do all three, every time: post the new version, email the address on your account, and show you a notice inside the app — and each one tells you the date the change starts. 2) Big-money changes get at least 30 days' notice. If we ever add or raise a fee, change payment or payout terms, or change Section 21 (the arbitration and class-action part), you get at least 30 days' warning before it starts. No fee, payment term, payout term or Section 21 rule is changing right now — this update only adds the 30-day promise. 3) There is now one page that lists our updates. It is at theguys.app/legal/changes. From now on it also keeps the full text of every version we publish, so you can always read exactly what you agreed to and when. 4) The "keep using it means you agree" rule is unchanged, and now it says when. Continuing to use the app after a change takes effect means you accept it. If you do not agree with a change, stop using the app before that date; you can close your account any time from Settings. 5) Text messages: we will never sneak in a new kind of message. The SMS policy now says that if we ever want to text you about something outside the categories you already agreed to, we ask you first and you have to say yes. Continuing to use the app is never treated as saying yes to a new kind of text. The categories of texts we send are not changing. 6) Nothing else changed. Your fees, your payouts, your payments, your data and your text-message settings all work exactly the same as they did yesterday.
Published August 17, 2026 · This change took effect on August 17, 2026
- Terms of Service — version 3.3 → 3.4
- Privacy Policy — version 3.0 → 3.1
We updated our Terms of Service and Privacy Policy on August 17, 2026. Here is what changed, in plain words. 1) Your customers can now pay you through the app. When you email a client invoice, it carries a link. Your customer opens it and can pay the bill with a card. They can still pay you any other way you two arrange — cash, check, your own card reader. That is your call and ours never. (Our old Terms said client invoices only existed for jobs with a customer attached; you can bill any job now, so we fixed that wording too.) 2) There is a fee, but only when they pay through the app. TheGuys App keeps 5% of what your customer pays, the same 5% we keep when you pay a crew member. The card company's processing fee also comes out of that payment. The rest lands in your Stripe account. If your customer pays you outside the app, we charge nothing on it. 3) The rate is locked per invoice. Whatever rate applies when the first payment attempt is made is the rate for that invoice, forever — it never changes on a retry. We can lower your rate; we cannot raise it above 5%. 4) The bill is still yours. It has your business name on it, your customer's card statement shows your business name, and any question, refund or dispute about the work or the amount is between you and your customer. We do not decide who is right about a bill. 5) Our Privacy Policy now covers your customers too. Because your customer opens a private page and can pay by card, we now handle a little information about them directly — not just the name and email you typed on the invoice. The Privacy Policy now says so, and has a new section (Section 23) written for your customers that explains what we collect from them, why, and how they can ask us about it. 6) What we collect from a customer, exactly. When they open the payment page: the time, a scrambled (one-way hashed) form of their internet address and browser — never the raw values — whether the page was really used by a person, whether Pay was pressed, and a short outcome code. When they pay: their card details go straight into Stripe's form and never touch our servers; we keep the amount, the date, Stripe's reference numbers, and the email address the invoice went to. Nothing they type is recorded. No advertising or tracking cookies. 7) What you see, and what your customer sees. You see when your invoice was emailed, when it was first viewed, and when and how much was paid — never their card details. Your customer sees your business name and contact details on the invoice — never what you paid your crew. 8) Two service providers added to the list, and one link fixed. Upstash (the counter that stops abusive traffic — it holds an internet address for about an hour at most) and Sentry (error reports when something breaks) were already part of how the app runs; the policy now names them. The policy's own web address, theguys.app/privacy, now works. 9) Nothing else changed. We still do not sell anyone's information, still do not advertise, and still do not use your books to train AI.
Published August 15, 2026 · This change took effect on August 14, 2026
- Terms of Service — version 3.2 → 3.3
We updated our Terms of Service on August 14, 2026. Here is what changed, in plain words. 1) Tax forms. TheGuys App now files IRS Form 1099-K tax forms for people who get paid for jobs through the platform. Our old Terms said we never send tax forms. That has changed: starting with this tax year (2026), if you are paid $600 or more in a year through the platform, we file a 1099-K for you and you get a copy. 2) What you need to do. This fall, Stripe (our payment processor) will email you to confirm your name, address, and tax ID number, and to ask whether you want your tax form delivered electronically. Please complete those steps when the email arrives. If you do not choose electronic delivery, your copy will be mailed to you on paper at the address on file. 3) Nothing else changed. Fees, jobs, and payments all work exactly as before.
Published August 14, 2026 · This change took effect on August 9, 2026
- Terms of Service — version 3.0 → 3.2
- Acceptable Use Policy — version 3.0 → 3.1
We updated our Terms of Service and our Acceptable Use Policy on August 9, 2026. Here is what changed, in plain words. 1) The $75 monthly minimum is gone. We took it out completely. You will never be charged a monthly minimum for posting jobs. The only fee we charge is our 5% platform fee on money that moves from a Boss to a Guy. 2) We fixed the part that described how the money moves. The old wording said money went straight from one person's Stripe account to another's. That is not what happens. What really happens: the Boss's card is charged the full invoice amount into TheGuys App's Stripe account. Once that charge settles, Stripe pays the Guy the job amount minus our 5% platform fee and minus the card-processing fee for that payment. The money stays inside Stripe the whole time. We never hold it anywhere else, and we cannot change who it goes to. 3) New: an optional cancellation fee. If a Boss cancels a job after Guys have already accepted it, the Boss can choose to pay those Guys something for the trouble. The Boss picks the amount, each Guy gets that full amount instead of it being split between them, and it is paid like any other job payment - so the 5% platform fee and the card-processing fee come out of it too. 4) Cleanup only. Because the monthly minimum is gone, we removed every other mention of it from both documents and renumbered a few sections. Nothing else changed.