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Legal updates

Every change we have published to our terms, policies and agreements — newest first.

  1. Published October 13, 2026 · This change takes effect on November 15, 2026

    We updated our Terms of Service and Privacy Policy to say how the Books feature (our bookkeeping add-on, also called TheGuyBooks) really works. Books runs on TheGuyBooks, a separate bookkeeping platform, on its own systems in the United States, not inside TheGuys App's database. You sign in to Books with a separate Books password through TheGuyBooks' login, and TheGuyBooks keeps that login (your email, your password in scrambled form, and any extra sign-in check you turn on) separately from your TheGuys App login, under its own Privacy Policy. Your Books subscription stays with TheGuys App: we set the price, we bill you, we support you, and you cancel in Account settings. TheGuyBooks stores and processes your books for us and does not use them for anything else. If your subscription ends, your books are suspended, not deleted, and you can still get an export through us. For any privacy question about your books, ask us. These changes take effect on November 15, 2026. If you do not use Books, nothing about how you use TheGuys App changes.

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  2. Published October 5, 2026 · This change takes effect on November 15, 2026

    We are adding a short review period before some payouts, to protect everyone on TheGuys from fraud and reversed payments. Your first payout through TheGuys is released 7 days after the payer's payment clears. The same 7-day review applies the first time you are paid after changing your payout account, and to a payout more than 3 times your largest one so far. A payout can also wait for a review by our team if an account is suspended, if both accounts are brand new, or if a payment is reported as fraud or disputed. A review only changes when you are paid. It never changes how much you are paid or where it goes.

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  3. Published October 2, 2026 · This change takes effect on November 1, 2026

    Bosses can now send an estimate to a customer through TheGuys App, by email, with a link to a private page where the customer can read it, print or save it, and accept or decline it. This update to the Terms of Service adds one new subsection, 6.9 "Client Estimates", and widens the definition of a "Client" to include a person who receives an estimate. Section 6.9 says what you would expect: the estimate is the Boss's own estimate, TheGuys App only delivers it, an estimate is not an invoice and carries no payment link and no Platform Fee, a customer's acceptance on the page is their message to the Boss and not an agreement with TheGuys App, and the Boss is responsible for what the estimate says and for any law about written estimates where the work is done. The Platform keeps a record of every send, view, acceptance, decline, cancellation and re-send and shows it to the Boss. It takes effect on the same day as the previously announced version 3.6 and replaces it; everything announced for 3.6 is carried into 3.7 unchanged. No fee, payment term, or arbitration term changes.

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  4. Published October 2, 2026 · This change took effect on October 3, 2026

    Bosses can now send an estimate to a customer through TheGuys App, the same way a client invoice is sent: by email, with a link to a private page where the customer can read it, print or save it, and accept or decline it. This update to the Privacy Policy adds estimates beside invoices wherever the policy talks about customers (the people the policy calls "Clients"). Section 23 now covers the estimate page as well as the invoice payment page: what we record when a customer first interacts with an estimate page (the date and time; a bare open is not counted), what we record when a customer accepts or declines (the name they type, the time, and a fingerprint of the exact estimate they accepted), and the emails we send about an estimate. A new Section 23.10 explains, in plain words, that an estimate is the Boss's own estimate, that it is not an invoice and asks for no payment, and that accepting it on the page is a message to the Boss, not an agreement with TheGuys App. Nothing changes about how we handle your own account data. No fee, payment term, or arbitration term changes.

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  5. Published October 1, 2026 · This change takes effect on November 1, 2026

    We are updating our Standard Job Terms, our Terms of Service, and our Acceptable Use Policy. The changes take effect on November 1, 2026. Nothing you have to do — here is what changed, in plain words. 1) The rules now match the app. The app already lets a Boss fix a live job in place, and your Guy taps Yes or Got it. The paper now says so: a small update (a contact, a note, a photo) is a notice; anything that changes the work, the place, the time, what to bring, or the task list takes effect for a Guy only when that Guy taps Yes on the app, and that tap is the written agreement the Standard Job Terms ask for. Silence never counts as a yes, and a change nobody answered is withdrawn one hour before the start. 2) The money never changes on a live job. The pay rate, the rate type, the payment terms and any preset bonus or penalty amounts cannot be changed on a job after it is sent. A different price is a new job. 3) A Guy who says No is released clean. No penalty, no mark on his record, and it is not counted as a cancellation. The Boss may choose to pay him an inconvenience fee, the same way a Boss can on a cancelled job. 4) Penalties are capped. The penalties on a job can never add up to more than half of one Guy's pay on that job, and the app will not send a job that breaks the cap. 5) A big discount needs a reason. A Guy who takes more than a quarter off his own invoice writes down why, and every discount is recorded. Using a discount, a cancel-and-resend, or a job change to move pay off the app is fee evasion for both sides, and the fee is still owed on the job as it was sent. 6) Tasks with no review, and the Lead. A task the Boss marked "No review" counts as approved the moment the Guy submits it. A Lead's approvals on the app, including of his own work where the app allows it, count as the Boss's. 7) Backing out. A Guy can back out of a job he accepted until one hour before the start. After that, leaving needs a real reason, worked out with the Boss. The old words said "any time before arriving"; the app has always closed the door one hour before, and the paper now says the same. 8) Enforcement is a person's decision. The Acceptable Use Policy now says every warning, restriction, suspension or termination is decided by a person at TheGuys App, never by an automated rule alone, and that we ordinarily proceed in steps. 9) Nothing else changed. The 5% fee, how payouts work, your data, your text-message settings and the arbitration section are exactly the same as they were yesterday.

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  6. Published September 11, 2026 · This change took effect on October 1, 2026

    We updated our Privacy Policy (version 3.5, effective October 1, 2026). Here is what changed, in plain words. **1. Inventory records in the Accounting Feature.** Section 22 already describes the bookkeeping feature, Books, that is coming to the app. It now says that Books can also keep inventory records: the items you stock, how many you have on hand, what they cost you, your counts and adjustments, and any reorder rules you set. Those records are kept the same way as the rest of your books: on US infrastructure, walled off per account, never sold, and never used to train AI in identifiable form. Like the rest of your financial records, they are kept for the years tax law requires. Nothing else changed. Nothing changes about your account, your data, or your money today: Books is not open yet, so no inventory records are being collected. Continuing to use TheGuys after the effective date means the updated policy applies to you. You can read the full policy any time on the Legal page at theguys.app.

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  7. Published September 11, 2026 · This change took effect on September 25, 2026

    We updated our Privacy Policy (version 3.4, effective September 25, 2026). Here is what changed, in plain words. **1. A short product-update email, about once a month.** We may email you a short note about what changed in the app. Every one of those emails has a one-click unsubscribe link. Unsubscribing stops the product-update emails only. It never affects the emails about your account, your security, your jobs, or your money. **2. Where that email comes from.** The product-update email is sent through Resend, the same email service we already use, from a separate sending domain. The policy's list of service providers (Section 9) now says so. Nothing else changed. Nothing changes about your account, your data, or your money. Continuing to use TheGuys after the effective date means the updated policy applies to you. You can read the full policy any time on the Legal page at theguys.app.

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  8. Published August 31, 2026 · This change took effect on August 31, 2026

    We updated our Privacy Policy (version 3.3, effective August 31, 2026). Here is what changed, in plain words. **1. Paid receipts to customers can now include one optional invitation.** When a customer pays an invoice through the platform, the paid receipt they get may include one short, optional line. If their email address is not connected to a TheGuys account, the receipt may invite them to create one. If it is, the receipt may instead offer to connect — for example, adding the business that invoiced them to their crew, through the same invitation flow the platform already uses. Nothing happens unless the customer chooses it, and we never send follow-up or reminder emails about it. **2. We check one thing to pick that line.** When a paid receipt is being prepared, we now check whether the email address the invoice was sent to already belongs to an account. The result is used only to choose which line the receipt shows. It is never shared with the business that sent the invoice, never used for advertising, and never used to build a profile of the customer. **3. The customer section of the policy says all of this plainly.** Section 23 was updated, including a new Section 23.9 that spells out how the invitation works and that ignoring it changes nothing about the invoice or the payment. Nothing else changed. Nothing changes about your account, your data, or your money. Continuing to use TheGuys after the effective date means the updated policy applies to you. You can read the full policy any time on the Legal page at theguys.app.

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  9. Published August 23, 2026 · This change took effect on August 29, 2026

    We have updated our Privacy Policy. What changed: the Policy now says out loud that a customer's PHONE NUMBER is one of the details a Dispatcher can save about their customer, alongside the name, email address and billing address it already listed. Sections 4 and 23.2 name it. Why: you can now type your customer's phone number and billing address on the job itself, instead of only on the invoice. The Policy has to list every kind of information we hold, so it now lists the phone number too. What it does NOT change: nothing about how we use it. A customer's phone number is there for YOU. TheGuys App does not call your customers, does not text them, and does not auto-dial them — Section 23.2 now says that in as many words. Nothing about your own information changed, no fees changed, and nothing about how disputes are handled changed. You do not need to do anything. Carrying on using TheGuys App after the effective date is your agreement to the updated Policy. You can read the whole thing at any time at https://www.theguys.app/legal/privacy-policy.

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  10. Published August 18, 2026 · This change took effect on August 25, 2026

    We are updating our Terms of Service and our SMS Consent & Messaging Policy. The changes take effect on August 25, 2026. Nothing you have to do — here is what changed, in plain words. 1) We now promise, in the Terms themselves, how you find out about a change. Before, the Terms only said we would post an update and email you "where reasonable." Now they say we will do all three, every time: post the new version, email the address on your account, and show you a notice inside the app — and each one tells you the date the change starts. 2) Big-money changes get at least 30 days' notice. If we ever add or raise a fee, change payment or payout terms, or change Section 21 (the arbitration and class-action part), you get at least 30 days' warning before it starts. No fee, payment term, payout term or Section 21 rule is changing right now — this update only adds the 30-day promise. 3) There is now one page that lists our updates. It is at theguys.app/legal/changes. From now on it also keeps the full text of every version we publish, so you can always read exactly what you agreed to and when. 4) The "keep using it means you agree" rule is unchanged, and now it says when. Continuing to use the app after a change takes effect means you accept it. If you do not agree with a change, stop using the app before that date; you can close your account any time from Settings. 5) Text messages: we will never sneak in a new kind of message. The SMS policy now says that if we ever want to text you about something outside the categories you already agreed to, we ask you first and you have to say yes. Continuing to use the app is never treated as saying yes to a new kind of text. The categories of texts we send are not changing. 6) Nothing else changed. Your fees, your payouts, your payments, your data and your text-message settings all work exactly the same as they did yesterday.

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  11. Published August 17, 2026 · This change took effect on August 17, 2026

    We updated our Terms of Service and Privacy Policy on August 17, 2026. Here is what changed, in plain words. 1) Your customers can now pay you through the app. When you email a client invoice, it carries a link. Your customer opens it and can pay the bill with a card. They can still pay you any other way you two arrange — cash, check, your own card reader. That is your call and ours never. (Our old Terms said client invoices only existed for jobs with a customer attached; you can bill any job now, so we fixed that wording too.) 2) There is a fee, but only when they pay through the app. TheGuys App keeps 5% of what your customer pays, the same 5% we keep when you pay a crew member. The card company's processing fee also comes out of that payment. The rest lands in your Stripe account. If your customer pays you outside the app, we charge nothing on it. 3) The rate is locked per invoice. Whatever rate applies when the first payment attempt is made is the rate for that invoice, forever — it never changes on a retry. We can lower your rate; we cannot raise it above 5%. 4) The bill is still yours. It has your business name on it, your customer's card statement shows your business name, and any question, refund or dispute about the work or the amount is between you and your customer. We do not decide who is right about a bill. 5) Our Privacy Policy now covers your customers too. Because your customer opens a private page and can pay by card, we now handle a little information about them directly — not just the name and email you typed on the invoice. The Privacy Policy now says so, and has a new section (Section 23) written for your customers that explains what we collect from them, why, and how they can ask us about it. 6) What we collect from a customer, exactly. When they open the payment page: the time, a scrambled (one-way hashed) form of their internet address and browser — never the raw values — whether the page was really used by a person, whether Pay was pressed, and a short outcome code. When they pay: their card details go straight into Stripe's form and never touch our servers; we keep the amount, the date, Stripe's reference numbers, and the email address the invoice went to. Nothing they type is recorded. No advertising or tracking cookies. 7) What you see, and what your customer sees. You see when your invoice was emailed, when it was first viewed, and when and how much was paid — never their card details. Your customer sees your business name and contact details on the invoice — never what you paid your crew. 8) Two service providers added to the list, and one link fixed. Upstash (the counter that stops abusive traffic — it holds an internet address for about an hour at most) and Sentry (error reports when something breaks) were already part of how the app runs; the policy now names them. The policy's own web address, theguys.app/privacy, now works. 9) Nothing else changed. We still do not sell anyone's information, still do not advertise, and still do not use your books to train AI.

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  12. Published August 15, 2026 · This change took effect on August 14, 2026

    We updated our Terms of Service on August 14, 2026. Here is what changed, in plain words. 1) Tax forms. TheGuys App now files IRS Form 1099-K tax forms for people who get paid for jobs through the platform. Our old Terms said we never send tax forms. That has changed: starting with this tax year (2026), if you are paid $600 or more in a year through the platform, we file a 1099-K for you and you get a copy. 2) What you need to do. This fall, Stripe (our payment processor) will email you to confirm your name, address, and tax ID number, and to ask whether you want your tax form delivered electronically. Please complete those steps when the email arrives. If you do not choose electronic delivery, your copy will be mailed to you on paper at the address on file. 3) Nothing else changed. Fees, jobs, and payments all work exactly as before.

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  13. Published August 14, 2026 · This change took effect on August 9, 2026

    We updated our Terms of Service and our Acceptable Use Policy on August 9, 2026. Here is what changed, in plain words. 1) The $75 monthly minimum is gone. We took it out completely. You will never be charged a monthly minimum for posting jobs. The only fee we charge is our 5% platform fee on money that moves from a Boss to a Guy. 2) We fixed the part that described how the money moves. The old wording said money went straight from one person's Stripe account to another's. That is not what happens. What really happens: the Boss's card is charged the full invoice amount into TheGuys App's Stripe account. Once that charge settles, Stripe pays the Guy the job amount minus our 5% platform fee and minus the card-processing fee for that payment. The money stays inside Stripe the whole time. We never hold it anywhere else, and we cannot change who it goes to. 3) New: an optional cancellation fee. If a Boss cancels a job after Guys have already accepted it, the Boss can choose to pay those Guys something for the trouble. The Boss picks the amount, each Guy gets that full amount instead of it being split between them, and it is paid like any other job payment - so the 5% platform fee and the card-processing fee come out of it too. 4) Cleanup only. Because the monthly minimum is gone, we removed every other mention of it from both documents and renumbered a few sections. Nothing else changed.

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